Frequently Asked Questions


Do I need to walk my dog before his appointment?

Please make sure you walk your dog before your appointment. This releases energy and allows your dog time to toilet, before the grooming process starts. A good walk will make the grooming time easier and more enjoyable for your dog.

Do I need to disclose if my dog is prone to any aggressive behaviour?

For the safety of the Groomer and your pet I need to know if your dog is prone to any types of aggressive or difficult behaviour so we can take the necessary precautions.

When dealing with dogs that have difficult or aggressive behaviour, we need to work with their owner as well, so these dogs can be supported and accept the grooming procedure.

Some really aggressive dogs will need to come in at the end of the day with the owner.

Dogs with aggressive or difficult behaviour will incur an additional charge. 

Does my dog go in a cage/crate?

I do not crate or cage dogs. Dogs are seen on an individual basis.

When should my puppy have its first session?

I advise you to start your puppy grooming with a bath and trim at least ten days after the final vaccinations. Your puppy can come in for an enjoyable puppy session to get used to the sights and smells of the grooming room and settle in from an early age.

Can you de-matt my dog?

I can de-matt dogs coats on occasions using several different methods, techniques and products.

Dematting service will be agreed on the individual animal and we will take into account the severity of the matting, the patience of the pet and the health of the pet. There will be an additional charge for this service, individual to each pet.

The animal welfare act stipulates it is an offence to cause animals pain or discomfort and we reserve the right to remove coat if we feel this will be the case.

Do you empty Anal Glands?

Anal glands are situated on either side of the anus and are scenting glands. These can be externally emptied if they have become blocked or are uncomfortable for your dog. I do not routinely empty these glands as I feel if there is no problem with them they should be left alone.

If your dog is having a problem they will be scooting their bottom along the floor or you may notice a particularly offensive smell around the rear of your dog. (If this is the case please consult your veterinary surgeon)